Community Living Upper Ottawa Valley894 Pembroke Street West
Pembroke, Ontario K8A 5P8
Phone: 613-735-0659
Fax: 613-735-1373
info@communitylivingupperottawavalley.ca

How to Contact Us

To find out more about our services, please call our office.

CLUOV works with the Eastern Region, Developmental Service Office and can share this application for service process.

MAIL

894 Pembroke Street West, Box 1030,
Pembroke, Ontario K8A 5P8

PHONE | FAX

Phone: 613-735-0659
Fax: 613-735-1373

EMAIL | WEBSITE

info@communitylivingupperottawavalley.ca
www.communitylivingupperottawavalley.ca

VISIT US ON FACEBOOK!

Do you have a Concern?

CLUOV staff place a high value on working effectively and cooperatively with you. We want to hear any questions, concerns and objections you may have about your involvement with us. Please download our brochure or complaint policy for additional information.

What do I do when I am unhappy about something having to do with services?    
You are welcome to speak directly to the staff about what is concerning you and staff wil address the problem promptly. The staff person may need to speak to other members of their team and/or to their supervisor in order to resolve the problem.

What do I do if I am not comfortable speaking to the staff members involved?
If you do not feel comfortable speaking to the staff involved, or if you did speak to the staff involved, but feel that the problem was not resolved, you may speak directly to a Service Coordinator:  613-735-0659.

How will the Service Coordinator help?  
The Service Coordinator will work with you to resolve the problem as quickly as possible.

What do I do if I am unhappy with the outcome of my discussions with the Service Coordinator?   
You have the right to speak directly to the Executive Director: 613-735-0659 ext.104

What do I do if I am unhappy with the outcome of the meeting with the Executive Director?     
You may appeal the decision, in writing, to the Board of Directors. Your written appeal should include all information and decisions to date. The Chair of the Board will advise you and the Executive Director of the decision of the Board of Directors. Letters to the Board of Directors should be addressed to the President, c/o of the Executive Director at our address.