Check out our 2023-2026 Strategic Plan

The Passport Program, supported by the Ministry of Children, Community, and Social Services (MCCSS), facilitates community engagement and promotes independence for adults with developmental disabilities. It offers financial assistance for various community participation services, daily living activities, and individualized planning. Additionally, the program extends support to primary caregivers through funding for respite services and assistance tailored to those caring for adults with developmental disabilities.

For more information, check out these websites:

Passport Program - Developmental Services Ontario

PassportFunding.ca

Passport Program - Ontario.ca

Check out this video by ONgov explaining the Passport Program and how to apply!

Community Living Upper Ottawa Valley relies on the generosity of community, familiy and friends to support our work. All donations made locally are used for programs and services in the Upper Ottawa Valley.

There are many options available to donate in a way that suits your needs and preferences.

When to Donate

As a Gift in Celebration

Giving in celebration is a simple and personal way to mark any special occasion while contributing to a charitable organization. Whether it's a wedding, birthday, anniversary, or something else, make a difference in the life of someone with an intellectual disability by asking your family and friends to make a donation instead of buying you a gift. 

As a Gift in Memory of a Loved One

Many families may request an in memoriam donation when they lose a loved one. This is a meaningful way to express sympathy and condolences at this time. In memorial donations can be made at any time throughout the year. 

Any Time You Like!

100% of your one-time donations will be used to assist adults in our area who have an intellectual disability.

How to Donate

Canada Helps

To make a secure donation to CLUOV through Canada Helps, please click here.

By Mail

You can send a donation by mail in 3 easy steps:

1. Download and print our Donation Form by clicking here
2. Complete the Donation Form
3. Mail the Donation Form with your cheque to:

Community Living Upper Ottawa Valley
P.O. Box 1030
Pembroke, ON K8A 6Y6

In Person

Please visit our office at 894 Pembroke Street West in Pembroke to make a donation in person. Our business office is open Monday to Friday from 8:00am to 4:30pm.

Federal Level

• Inclusion Canada

Provincial Level

• Ontario Disability Support Program
• Community Living Ontario
• Ministry of Children, Community and Social Services
• Information 2-1-1

Municipal/Regional Level

• Renfrew County Developmental Services
• L'Arche Arnprior
• Community Living Renfrew County South
• Madawaska Valley Association for Community Living

Renfrew County Health Links

• Ottawa Valley Health Matters
• Pembroke Regional Hospital
• Renfrew County and District Health Unit
• Deep River and District Hospital

Municipalities We Serve

• City of Pembroke
• Town of Petawawa
• Town of Deep River
• Town of Laurentian Hills
• Township of Laurentian Valley
• Township of Whitewater Region
• United Townships of Head, Clara and Maria
• County of Renfrew

Moving Here? Check Out These Websites!

• Ottawa Valley Tourist Association
• Ottawa Valley Jobs
• Get Involved in the Ottawa Valley
• Ottawa Valley Business
• Travel Our Backyard - Things to do in the Valley

Additional Supports You Can Use

Community Living Upper Ottawa Valley has access to a number of resources that can assist individuals with intellectual disabilities.

Partners For Planning Resource Network
We know that planning for a person living with a disability takes effort and intention. From relationship-building to school transitions, community involvement, financial objectives and more, very little happens without planning. The Planning Network helps you navigate each step and life stage, empowering you with all the right tools and inspiration along the way. Read more.

Estate Planning Guide

People who have an intellectual disability, Community Living Ontario has launched the Inspiring Possibilities Estate Planning Guide: A Tax, Benefits, Trusts, and Wills Toolkit for Ontarians with Disabilities.

Including people with intellectual disabilities in your workplace, volunteer organization, service club or circle of friends is something that helps build a community that treats people equally. Here are some ideas on how you could "think inclusively" in your community:

At Your Workplace

Approximately 30 local businesses currently employ someone with an intellectual disability, in full-time, part-time and contract/casual positions.

Here are a few  reasons why someone with an intellectual disability can be an asset to your workplace:

1. Commitment. The person you hire with an intellectual disability will be one of your most committed employees. They will be highly motivated and will want to prove their worth. They will work hard at the tasks that are asked of them and not necessarily be looking to move on, even from entry level positions. That kind of work ethic can be great for the whole company!

2. Customer Appreciation. Your customers will notice and appreciate that you are inclusive. It is an advantage to a business to set themselves apart from their competition in a positive way, and this is one way that marketability can be achieved. In addition, the intellectual disability network, and their friends and families, is quite large locally, not just with people connected to Community Living, but also the people with a disability in general. Being inclusive can be a smart customer growth decision.

3. Business Values. Being an inclusive employer can contribute to the values you wish to convey with your business, and that heightened profile in the community can also benefit in other ways, such as: increased applications for employment opportunities, partnership invitations for significant community events and recognition in local or industry-wide programs.

Being an inclusive employer is about getting work done at your business and becoming a leader in community building.

Volunteering and Service Clubs

While Renfrew County is known for it's volunteer spirit, it's no secret that fewer and fewer people are contributing to volunteerism and service clubs than in the past. Including people with disabilities in your volunteer efforts can go a long way to helping achieve your goals.

Much like employers, people with intellectual disabilities are committed to being part of causes when someone includes them in the opportunity. People connected with Community Living are involved in many activities, which expands this volunteer's reach to a group of people who may not be familiar with your cause. These are people who can support the organization, attend functions and help spread the word.

Many organizations locally do include individuals in a volunteer capacity, and they are benefiting from that decision to be inclusive. You could too.

With Friends and Family or Social Cirlcles

You are probably already connected to a social circle that includes someone with an intellectual disability. Perhaps you sit near each other at hockey games, or have joined the same community group, or live in the same neighbourhood. Making a further step to being friends is pretty easy when you already share common interests.

Here's another idea: the next time you're having a get-together of some sort, make a choice to include someone with an intellectual disability. It could be a neighbourhood BBQ, an Epicure or Tupperware party, a garage sale, church service - anything! It always feels good for both parties when you include someone.

2021 - Living Situations and Quality of Life

In 2021, our story series is focused on how a person's living situation can positively impact their quality of life. Our agency has been speaking across Ontario on the benefits of independent and supported living, and these are some of the stories we are sharing!

2018 - Stories of Our History

As we are celebrating our 60th anniversary this year, we thought it would be good to take people on our journey of the past six decades to appreciate where we are today.

"31 Days of Inclusion" is a campaign organized by Community Living Upper Ottawa Valley (CLUOV) to promote awareness, understanding, and acceptance of people with intellectual or developmental disabilities.

Click here to read more!

Being a Developmental Services Worker

Ever wonder what it is like to be a Developmental Service Worker in Lanark or Renfrew County? Check out this video featuring:

• Barb Woods - Community Services Manager
• Kelly MacFarlane - Developmental Service Worker
• Henry Brodofske - Developmental Service Worker
• Tina Williams - Executive Director
• Natasha Aube - Developmental Service Worker
• Kristen Ritchie - Developmental Service Worker
• Simon Fero - Developmental Service Worker

Click here to watch!

Never Forgotten, Never Again

Never Forgotten, Never Again is a short film featuring brave people who kindly shared some of their experiences in institutions and the community. We are so thankful to have these six share their stories and represent the history of so many more, opening our eyes to what should never be forgotten so we can learn from the past.

Click here to watch!

The 5 W's of our Strategic Plan

What?

A strategic plan outlines where we want to go, what we want to achieve, and how we are going to achieve it as an organization. It reflects collaboration and consultation with a variety of stakeholders and encompasses our philosophies, aspirations and visions. 

Who?

The strategic plan was built on discussions between Board members, leadership teams, employees, people supported, and their families, emphasizing all voices being heard. It also considers the Ministry of Children, Community and Social Services' (MCCSS) framework for change within the developmental services sector. 

Why?

The purpose of the strategic plan is to serve as an active and guiding resource that provides both a philosophical foundation for CLUOV, as well as a road map for broadening and deepening the experiences of those we support. 

It gives direction to the continued development of the organization's structure, culture, use of technology, operation of human resources and support teams.

When?

The strategic plan was released after over a year of development! Here are some important dates from along the way:

Consultations:

• Board - October 27, 2021
• Senior leadership team - October 5, 2021
• Staff - January 27, 2022
• People supported and their families - January 21, and December 13, 2022

MCCSS Journey to Belonging:

• In June, 2021 MCCSS released Journey to Belonging: Choice and Inclusion, its framework for a long-term vision of developmental services in Ontario 

Community Living Upper Ottawa Valley is an accountable organization that makes these documents readily available to the public.

• 2023-2026 Strategic Plan
• 2023 Annual General Meeting Report
• 2022-2023 Audited Financial Statements

Available archived copies are on the Archived Reports page.

Our Association is a "grass roots" organization, relying on the contributions of community minded individuals who volunteer their time in various capacities. You can volunteer with Community Living in a number of ways.

Board of Directors: The Board of Directors is comprised of volunteers elected by the members for staggered three year terms. A nominations committee actively seeks interested people with various life experiences to maintain a dynamic Board. Various committees of the Board depend on leadership of volunteers. Learn more about being on our Board of Directors.

Special Projects: Volunteers can also assist us with special projects and events. These are annual events that require less of a commitment, but one that is more focused for the event. Some of our events include: garage sale, golf tournament and craft sale.

Programs and Services: A variety of volunteer opportunities exist to help people with disabilities or to help with strategic planning. Volunteers can become involved in a range of activities such as helping with a new experimental service in the community. They can also become involved with people with disabilities through partnerships in a host of community volunteer opportunities.

Friendship and Social Visiting: In addition, opportunities exist for people in the community to become actively involved in the life of a person with a disability through friendship and social activities. Some people have not had the same opportunities to grow up in the community or with a family; opening your family life to such an individual can be a life enriching experience. All have something to share and everyone benefits from sharing. Friendships happen naturally in the community, sometimes through introductions by our staff and other caring people.

The Ministry of Community, Family and Children's Services requires that we screen and review volunteer applicants and check for criminal offences. This is one way that vulnerable individuals can be protected.

Respite service provides an opportunity for planned relief for families and caregivers based on their individual needs and circumstances. Respite also provides an excellent opportunity for individuals to increase their participation in the community, to develop supportive community relationships, to develop skills and abilities and to gain greater independence.

Community Living can work with individuals and families to help them coordinate respite and will assist in locating potential respite providers, assisting families and caregivers to interview, screen, hire and manage their respite services.

If you would like more information about respite services you can reach us at info@cluov.ca

Supported Independent Living (SIL) is community-based support which promotes the choice of living independently within the community. People supported through SIL often live in an apartment either on their own or with a roommate or partner.

Support focuses on enhancing or developing a person’s ability to live as independently as possible. Skill development can focus on budgeting, apartment maintenance, grocery shopping, social and relationship building, community networking, advocacy and rights, healthy living choices and other aspects of daily living. Hours of staff support varies from person to person and is based specifically on need.

If you have any questions about suported independent livning, please contact info@cluov.ca

Community Options provides a variety of community-based activities to persons 19 years of age and over in the neighbourhood in which they live. Community Living links adults to meaningful leisure, recreation, practical learning and volunteer opportunities, creating a schedule of activities that are as unique as they are.

Our goal is to facilitate great life experiences.

If you have any questions, or would like more information please contact us at info@cluov.ca

Residential Support is provided by Community Living in various locations and situations. We believe strongly that people should be able to choose where they live and we work to provide options for the people who seek out these supports with us.

We are committed to person-directed approaches and have partnerships across the county where we provide 24-hour support. Community Living uses a holistic approach to fostering success in areas of health, safety, relationships, and contributions through this support model. Supports are designed to maximize community involvement for each person supported.

If you have questions or would like more information please contact info@cluov.ca

Share Your Home

Through LifeShare, families can offer a safe and nurturing environment for adults with intellectual disabilities (home sharers). LifeShare (also known as host family) is so much more than providing a room in your home. Being a home provider means you’re giving someone with a developmental disability “a place in your heart, a place in your home.”

People with developmental disabilities are active participants in their communities. They can be athletes, artists, employees, advocates, community volunteers, neighbours and friends. They’re an important part of the community and contribute to the strength of our province. LifeShare helps adults with developmental disabilities, who are 18 and older, live as independently as possible in their communities.

Download the Lifeshare Booklet.

The History and Mission of LifeShare

The Family Home program, LifeShare, started in 1984, as part of the Ministry of Community and Social Service’s commitment to provide a range of services for adults 18 and older with intellectual disabilities. Over time, the name of the program changed but the overall goals of LifeShare have remained constant:

• Provide adults with developmental disabilities a home-like setting with a sense of family, safety, continuity and security
• Promote a high quality of life
• Support community involvement, social inclusion, individual choice, independence, rights and responsibilities

Who is involved?

There are currently more than 70,000 adults in Ontario with developmental disabilities. As of 2016, approximately 18,000 people with developmental disabilities receive government-funded residential supports:

• 57% are part of traditional supported group living residences or intensive support residences
• 34% are part of supported independent living programs or specialized accommodation
• 9% participate in LifeShare (also known as host family)

Questions?

Looking for more information? Visit these frequently asked questions.

More Information

If you’d like more information about sharing your life with someone, contact Stephanie Moss by email smoss@cluov.ca or call 613-735-0659.

Welcome To Our Employment Service!

Community Living Upper Ottawa Valley operates an employment service: Bee Successful. This service is focused on matching people of any age who have a disability with a good work environment. The service includes the following:

Employment Matching

We specifically match employees to vacancies. As an agency that knows disabilities, we have a good sense of what type of employee works best in certain work environments. We also know the questions to ask both employers and potential employees to create matches that are beneficial to both. This saves both parties time and stress in knowing that there is a strategy behind the match.

Coaching + Follow-Up

To ensure a smooth transition in the workplace, we provide job coaching, on-site at the point of hire for the employees. This is at no cost to the employer. We want to ensure a positive match and we are willing to put the effort forth to do that. When the training is complete, our job doesn't end there. We also provide ongoing follow-up in case duties change.

Workplace Inclusiveness

For workplaces that are new to hiring someone with a disability, we can help you with any accommodations that might be needed. Often these are fairly easy to implement, but if you're new to it, it can appear to be a lot of work. We work in this arena every day, and there are many ways to be accommodating - many of which we use ourselves. Our expertise is at your service.

Hiring people can be a time-consuming endeavour, whether they have disabilities or not. For employers, we can alleviate some of that work for you. We will recruit and review potential candidates, plus offer assistance to make that candidate successful with you. Why not take advantage of that opportunity?

If you are a potential candidate and you haven't been successful in the past, or if we turned you away once because we didn't offer this service, come see us. We have the support available to help you and we look forward to helping you "bee" successful.

Contact Information:
Phone: 613-602-6572
contact@besuccessful.ca
www.beesucessful.ca
 

It was only in 1999 when the Government of Ontario officially closed institutions that were built to house people who had intellectual disabilities. Community Living Upper Ottawa Valley was an early adopter of having their residents stay in the community and provisions were made for group living to help keep local people out of the institutions. That opportunity worked well and became a model that helped other agencies across Ontario bring people back home.

Now, CLUOV is once again taking a leadership role in the next stage of full inclusion.

CLUOV works with landlords, home builders, apartment complex owners and leasing companies to give people with intellectual disabilities the choice on where they live. We help secure apartment living, living at a senior 's residence and many other options. Outcomes have been positive in the quality of life for people supported through Community Living.

For property owners and managers who are looking for long-term, reliable tenants, CLUOV would like to hear from you and work on a current or future partnership. please contact Tina Williams at 613-735-0659 ext.104 or twilliams@cluov.ca

In June 2016, Community Living Upper Ottawa Valley (CLUOV) was awarded the four-year Person-Centered Excellence Accreditation, With Distinction from The Council on Quality and Leadership (CQL). This award confirms that the organization shares CQL’s vision for person-centered solutions to improve the quality of life for people receiving supports and services. 

This is the third accreditation CLUOV has undergone and each time it has stimulated the organization in striving to provide better supports and education to enhance the lives for the people it supports and the community as a whole.

“This accreditation confirms that the services being provided meet with the high quality, high standards and high expectations expected by the agency," said Debbie Cavers, lead reviewer for the accreditation process. "This is as high an accreditation as you can get.”

The CQL Accreditation involved a rigorous process to review and improve services and supports at Community Living. The local agency's efforts were focused on empowering the people who receive support from their organization to make choices in how they live their lives: where they work, where they live, how they create a community. 

Community Living Upper Ottawa Valley has been awarded CQL accreditation as a result of demonstrating proficiency in the following areas:

• Basic Assurances ( ensuring fundamental safeguards related to health, safety and human security)
• Personal Outcome Measures (supporting and empowering people to achieve their goals and dreams)
• Person-Centered Excellence (demonstrating organizational commitment to continued enhancement of systems directly related to person-centered services)

 “CQL is extremely proud of Community Living Upper Ottawa Valley for achieving Person-Centered Accreditation, With Distinction," said Cathy Ficker Terrill, President and CEO of CQ. "Their commitment to quality sets them in an elite group of support providers.”

For more than 40 years CQL has been a leader in raising the bar for human service organizations and systems to continuously define, measure and improve the quality of life of all people. Organizations that are awarded accreditation by CQL meet a stringent set of criteria and demonstrate an on-going commitment to person-centered excellence.

Tina Williams, Executive Director (Ext. 104)
Suzie Desjarlais, Manager of Supports & Services (Ext. 116)
Stephanie Moss, Manager of Supports & Services (Ext. 241)

Ashley Leedham, Manager of Quality Enhancement (Ext. 229)  

Maegan Blackmore, Manager of Supports & Services (Ext.505)
Marcie Campbell, Manager of Human Resources (Ext. 109)
Brad Switzer, Manager of Finance and Property (Ext. 118)
Karen Brown, Supervisor (Ext. 223)
Tricia Kettlewell, Supervisor (Ext 202)
Henry Brodofske, Supervisor (Ext. 275)

Connie Edwards, Supervisor (Ext. 210)

Melissa Vantyghem, Supervisor (Ext. 283)

Robyn Beauchamp, Supervisor (Ext. 548)

Board of Directors

Community Living Upper Ottawa Valley is governed by a voluntary Board of Directors who meet monthly to guide the operations of the organization. Each year new members are elected at our Annual General Meeting

An Organization Started By The Community

Fall 2021 In Touch

2020 Newsletter Issues

2019 Newsletter Issues

2018 Newsletter Issues

2017 Newsletter Issues

2016 Newsletter Issues

2015 Newsletter Issues

2014 Newsletter Issues

2013 Newsletter Issues

2012 Newsletter Issues

Job Descriptions

Community Living Worker

The Community Living Worker (CLW), in collaboration with other team members at their assigned location(s), supports people in the community with disabilities. This support entails, for example, facilitating relations, managing finances, developing skills, attending appointments, assisting with personal care, working towards individualized goals, and establishing social roles that will promote the participation of people supported in a typical and valued life of the community. Employees are required to work at any location within the organization and flexibility with regards to scheduling is expected.

Click here to learn more!

Assistant Community Living Worker

The Assistant CLW provides flexible and innovative supports to people with intellectual disabilities in the community in a way that is helpful, respectful and courteous. The supports provided include but are not limited to assisting with personal care (hygiene, finances, meal preparation, appointments), maintaining cleanliness and organization of the home, conducting routine inspections/examinations of property equipment and premises, and facilitating the pursuit of personal goals. Employees are required to work at any location within the organization and flexibility with regards to scheduling is expected.

Click here to learn more!

Sleep/Nights Community Living Worker

The Sleep/Nighs CLW holds a critical front-line role within CLUOV, providing flexible and innovative supports to people with intellectual disabilities in the community throughout the night. They will provide supports such as personal care, maintenance of the home's cleanliness and organization, routine inspections/examinations of property equipment and premises, and facilitation of the pursuit of , individualized goals. These employees will have the opportunity to sleep/rest during the shift, but are expected to respond to needs or issues throughout the night as required.

Click here to learn more!

Hours and Wages

Casual

• We work around your schedule!
• Evening, overnight and weekend shifts
• On-call and short-notice shifts
• Work a few shifts/month or as often as you are able
• $18.00 - $22.23 per hour (varies depending on the type of shift worked)

Part-Time

• Commit to a rotating schedule
• 7.5, 9, 10 and 12 hour shifts
• 15-24 hours weekly with the opportunity to pick-up casual shifts (see above)
• $25.79-$26.88 per hour (before and after probationary rates)

Full-Time

• Commit to a rotating schedule
• 7.5, 9, 10 and 12 hour shifts
• 31-42 hours weekly with the opportunity to pick-up casual shifts (see above)
• $25.79-$26.88 per hour (before and after probationary rates)

Requirements

• High School Diploma
• 2-year post-secondary education in the field of human/social service field OR a combination of relevant education and/or experience
• Valid Driver's License (Class G2 or G), access to a reliable vehicle and proof of vehicle insurance ($2 million coverage)
• Current certification in First Aid/CPR or willing to obtain
• Recent, clear Criminal Record and Vulnerable Sector Screening Check or wiling to obtain
• Proof of at least 2 doses of the Covid-19 vaccine
• Proven excellence working both independently and in a team
• Ability to remain calm in stressful situations
• Physical capacity to conduct tasks including but not limited to supporting lifts and transfers, conducting general household maintenance (indoor and outdoor), standing or walking for long periods of time, and bending, sitting, reaching, squatting and driving

Hiring Information Package

Scroll through our hiring information package to learn more about the requirements, assets, and essential skills that would make you a great fit for the CLUOV team!

Hiring Information Package

We're Better Together

Send your resume to Marcie Campbell or stop by our office to chat with our hiring team about how you can become more integrated into our beautiful community while helping people with disabilities do the same!

Address: 894 Pembroke St W

Email Address: mcampbell@cluov.ca

Telephone: (613) 735 - 0659 ext. 109

Community Living Upper Ottawa Valley is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment process and work environments. We endeavour to provide accommodations wherever possible during the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

A) Cleaning

• Assists in the development of, and adherence to a routine cleaning schedule.
• Performs various cleaning duties including cleaning bathrooms, floors, counters, and other surfaces; properly disposing of sanitary, personal hygiene, and incontinence products and general garbage; and dusting, vacuuming, and sanitizing in accordance with the cleaning schedule or as assigned by the CLW or supervisor.
• Assists individuals with personal laundry, changing linens, and the management of seasonal decorations as required.
• Ensures all entrances and walkways are free of obstructions, and assists with general property upkeep.
• Cleans equipment such as urinals, wheelchairs, and walkers for example, required for the care of people supported.
• Maintains the appearance and sanitation of all areas in the home in accordance to regulatory health and safety standards.

B) Maintenance

• Remains knowledgeable about the safe use, storage and maintenance of household cleaning equipment and products, handling hazardous materials in accordance with WHMIS regulations.
• Monitors rooms, halls, and general household equipment, recording, reporting and addressing safety hazards, equipment/furniture damage, or maintenance needs.
• Conducts routine checks of home systems (ex: heating, cooling, monitoring, alarm, and emergency lighting systems) while on shift.

C) Dietary Needs and Inventory

• Purchases and orders groceries in accordance with the individual dietary needs, budget, and preferences of the person supported.
• Assists in the development and maintenance of personal inventories for people supported.
• Maintains accurate records of expenditures, budgets and receipts.
• Conducts regular inventory of stock to ensure adequate food and supplies for the person supported.
• Prepares and serves food in accordance with individual dietary plans, the Canada Food Guide, and any other formal menus that are put in place.
• Stores food safely, monitoring expiry dates.

A) Cleaning

• Assists in the development of, and adherence to a routine cleaning schedule.
• Performs various cleaning duties including cleaning bathrooms, floors, counters, and other surfaces; properly disposing of sanitary, personal hygiene, and incontinence products and general garbage; and dusting, vacuuming, and sanitizing in accordance with the cleaning schedule or as assigned by the CLW or supervisor.
• Assists people supported with personal laundry, changing linens, and the management of seasonal decorations as required.
• Ensures all entrances and walkways are free of obstructions, and assists with general property upkeep.
• Cleans equipment such as urinals, wheelchairs, and walkers for example, required for the care of people supported.
• Maintains the appearance and sanitation of all areas in the home in accordance to regulatory Health and Safety standards.

B) Maintenance

• Remains knowledgeable about the safe use, storage, and maintenance of household cleaning equipment and products, handling hazardous materials in accordance with WHMIS regulations.
• Monitors rooms, halls, and general household equipment, recording, reporting and addressing safety hazards, equipment/furniture damage, or maintenance needs.
• Conducts routine checks of home systems (ex: heating, cooling, monitoring, alarm, and emergency lighting systems) while on shift.

C) Dietary Needs and Inventory

• Purchases and orders groceries in accordance with the dietary needs, budget, and preferences of the person supported.
• Assists in the development and maintenance of personal inventories for people supported.
• Maintains accurate records of expenditures, budgets and receipts.
• Conducts regular inventory of stock to ensure adequate food and supplies for the person supported.
• Prepares and serves food in accordance with individual dietary plans, the Canada Food Guide, and any other formal menus that are put in place.
• Stores food safely, monitoring expiry dates.

As a Supporter:

• you are assisting the work that we do to improve the quality of life for people with an intellectual disability,
• you help our Association with advocacy by lending your name to our causes,
• you have the opportunity to be involved as a volunteer, on committees and task groups.

You can download the Supporter form by clicking here.

Community Living Upper Ottawa Valley (CLUOV) is seeking new members to sit on our Board of Directors!

The Board of Directors is comprised of 11 volunteers who give their time to ensure the optimal functioning of the organization. It is responsible for the governance and accountability of the agency, remaining true to the organization's values and strategic plan.

Roles & Responsibilities

• Maintain focus on the agency’s vision, mission, and values; help achieve strategic priorities and directions; and monitor compliance with established guiding principles and policies.
• Be accountable to the general public for competent, conscientious and effective accomplishment of its obligations as an organization.
• Advocate for full community inclusion with other families and our community.
• Regularly attend Board meetings providing wisdom and insight into items of importance to the future direction of the agency. Occasionally attend community events on behalf of the agency
• Being and advocate for inclusion and the championing the reduction of attitudinal and physical barriers to inclusion.
• Be actively engaged in the work of the Board, carrying out specific duties, as required.

Skills & Qualifications

We are looking for people who exhibit honesty, integrity, accountability, and commitment to our vision, mission and values. Specific skills and experience that are helpful to us include:

• Human resources; labour relations
• Executive and leadership skills
• Financial accounting; audit experience
• Understanding of the developmental disability sector
• Fundraising and philanthropy
• Diversity (including backgrounds, perspectives and problem-solving approaches)

Benefits As A Director

Being part of the CLUOV Board of Directors means helping grow our communities for the better. Additional benefits of serving on the Board include:

• Having an opportunity to work and interact with a committed group of individuals to actively develop and maintain high-quality service for people with developmental disabilities.
• Being regularly informed on community matters and provincial trends and issues.
• Receiving regular communication on upcoming events and workshops.
• Attending provincial training conferences from time to time.
• Being a change champion in your community.

Click here for our key personnel and current Board of Directors

A group of self-advocates, previously known as the Speakers' Bureau, started meeting in the spring of 2005. Their goal: to raise awareness and encourage community engagement for people with disabilities. 

Almost 20 years later, their commitment remains. Membership has grown and changed over the years, but their values remain the same. The previous Speakers' Bureau is now thrilled to announce the change of their group's name to the Inclusion Ambassadors!

Inspiring Inclusion

At CLUOV, the Incusion Ambassadors contribute to the vision, mission and values of the organization. They assist with orientation and employee training, consultation on strategic planning, and the development of communication strategies. 

The Community Living Inclusion Ambassadors are available for speaking engagements at your community club, classroom, event or organizational meeting, Our speakers deliver their own, personal stories, that will leave you feeling inspired.

Meet The Members

Gayle Cayen
Hi, my name is Gayle Cayen. I am a self-advocate. I joined the Speakers' Bureau to get my story out to my community. Speakers' Bureau has helped me find my voice and believe in myself. I advocate for inclusion and rights! Speakers' Bureau has helped me find my purpose. I enjoy meeting new people. I enjoy being part of my community. The Speakers' Bureau also allows me to enhance my skills and have specialized training. 

  __________________________________________________________________________________________________________________________________________________

Jennifer Holohan
My name is Jennifer Holohan I am a self-advocate. The Speakers' Bureau is important to me because we learn about things that are going on within the community. My input is valued. I have the confidence to speak for myself and others. My husband Richard and I have been advocating for others since 2008. I enjoy volunteering my time to the community to help make it a better place. We always try to emphasize the Golden Rule and educate people to the best of our abilities to prevent bullying in all its forms. The Speakers' Bureau promotes inclusion which is also important to me. _________________________________________________

Kyle Croft
My name is Kyle Croft. I am a self-advocate. The Speakers' Bureau gives me skills, confidence and opportunities to advocate for myself and others in all parts of life. The group provides me with a chance to share information and offers me educational opportunities. I like to speak and have my voice heard on committees. I like to be part of committees and go to conferences. They have interesting topics and I get to meet other people who have common goals and interests. Speakers' Bureau lets people know about accessibility, bullying, neglect and to treat others with respect. It's important to teach people with disabilities their rights and what it means to be respected. __________________________________________

Jeff Shand
My name is Jeff Shand. I am a self-advocate. The Speakers' Bureau is important to me because we talk about things that are important to us; things we want to share with others and the community. Having choices are very important to me - choosing where I live, where I work and spend my free time. I also want to help others achieve their goals. I live independently in the community, support myself and my partner financially. People of Community Living want to be treated as a normal person, not as a person with a disability. Like anyone else we want to be included in the community and treated the same as everyone else. It’s important that you see the person and not the disability. ________________________________________

Kyle Lamarche
My name is Kyle Lamarche and I am a self-advocate. The Speakers' Bureau is important to me because it helps me meet people with similar interests and goals like advocacy, rights, equality and fairness. The right to employment and an inclusive work environment are very important to me. I am employed by our local Hyundai and the new Mitsubishi dealerships. Getting paid a competitive wage is important to me because not everyone is given the same opportunity. I hope to help others reach their goals while achieving my own. ____________________________________________________ ___________________________________________________

Melissa Hoffman
My name is Melissa Hoffman. I am a self-advocate. Being a member of the Speakers' Bureau is important to me because it has taught me how to stand up for myself, how to advocate for my rights and how to stand up against bullying. Speakers' Bureau helps give me confidence. The group also helps me make friends who share common interests and beliefs; it gives me purpose. Advocacy is important to me because it lets me educate the public on rights, bullying and respecting individuals regardless of difference.  _____________________________________________________

Raina Flexhaug
My name is Raina Flexhaug. I am a self-advocate. Our Speakers' Bureau helped me find my own voice; to speak up for myself and others while learning what’s important to me. I don’t need my parents or worker to speak on my behalf. I am a capable individual. No one should be excluded based on their differences. Speakers' Bureau gives me the chance to go to conferences where I learn how to communicate and network with other people. It allows me to talk about my dreams and the importance of achieving them. Speakers' Bureau has also supported and provided an opportunity to join the Council of Community Living Ontario where I can advocate for myself and others on a provincial level. Advocacy is important to me because it shows the community that people with disabilities have dreams and specific skills. It’s important that we do not set limits on people. Instead, we work together to find opportunities, accommodate people’s differences and learn to welcome everyone into the community. I believe breaking down barriers, inspiring possibilities and thinking outside the box is important to advocate.  ________________________________________

Richard Holohan

My name is Richard Holohan, I am a self-advocate. The Speakers' Bureau is important to me because I am part of a group that works for the well-being of others. I enjoy being involved in my community, sharing my ideas and helping to make it a better place to live. I live independently in the community with my spouse and best friend Jennifer and because of our presence in the community we have been able to address and help fix issues that people with mobility concerns may face. ___________ _____________________________________________

Travis Richards
I joined the Speakers' Bureau after being invited to be a guest speaker. I also joined because I wanted the opportunity to be part of the Pembroke self-advocate committee. In working with the Speakers' Bureau, I have made connections, professional contacts and friends that will last me a long time. I am so thankful for the opportunities that Speakers' Bureau has presented to me, and continues to provide. ______________________________________________

___________________________________________________________________________________________________

Jill Davidson

My name is Jill Davidson and I am a self-advocate. I joined the Speakers' Bureau to learn about important issues and to meet new people.

It’s important that we are all given the same chance to learn, take a risk and have the same education as others.

_______________________________________________________________

Book The Ambassadors!

To book your speaker, contact Connie Edwards
Phone: 613-735-0659
cedwards@cluov.ca

To keep in touch with Community Living, follow us on Facebook.

As part of our 60th anniversary celebrations, our staff and those supported by Community Living are embarking on a campaign to do 60 random acts of kindness around the community! We'll list those great events here so you can see how we're doing!

Click here for the photos!

1. For National Volunteer Week this year, we provided our volunteers with thank you cards and letters and recognized them on the electronic sign outside our office. We also gave gift baskets to the volunteer members of the Board of Directors.

2. Free Washer Fluid Refills: For the people who drive others in our community to their medical and other appointments, we filled up washer fluid!

3. Gayle Cayen donated cookies at the Pembroke Craft and Vendor Show on April 21st.

4. Free Lunch: Who says there's no such thing as a free lunch? We dropped off free lunches at The Grind, Dad's Taxi, Danny's Taxi and Pembroke Hani-Bus as part of our Box of Possibilities annual fundraiser.

5. Movie Night: Community Living gave away free tickets to the movie "Wonder."

6. Community Living sponsored the City of Pembroke's bridge flower box program.

7. Josh Woermke participated in the McDonald's McHappy Day as the volunteer Hamburglar on May 2nd.

8. On May 5th, CLUOV hosted a free community movie matinee at Troyes Cinema in Petawawa. The move "Wonder" was shown.

9. At the May 5th matinee, CLUOV held a draw for a prize package that included the Wonder DVD and snacks.

10. CLUOV brought Timbits to the Pembroke Regional Hospital for the emergency and medical nursing staff as part of Nursing Week in Ontario.

11. CLUOV staff and individuals supported by CLUOV helped the Pembroke BIA with clean up after the Downtown Connect Trade Show. (We also had a booth at the event!)

12. Clothing donations were collected for and delivered to Big Brothers Big Sisters of Renfrew County as part of their spring clothing drive on May 12.

13. CLUOV made a donation to the Canadian Tire JumpStart Foundation.

14. Members of CLUOV and people supported participated in a May community clean-up. Debris and garbage was picked up throughout the community.

15. In support of Relay For Life, CLUOV staff and people supported purchased and decorated luminary bags.

16. CLUOV collected donations to the Renfrew County OSPCA electronics drive.

17. We spent some time at Soapy Joe's leaving Tide Pods attached to laundry machines for people doing laundry there. A card explained it was one of our Random Acts of Kindness.

18. Our 18th Random Act went over so well that we did it again! More Tide pods attached to laundry machines for free washes!

19. In June we gave away baked treats to local businesses, complete with the Community Living colours.

20. Three of us made the City of Pembroke even more awesome by spending an afternoon picking up garbage.

21. Cheering on the participants at the Krista Johnson Memorial Run For Change, we made a donation to support that event.

22. Donna Locke, one of our employees, put together a Relay For Life team and we got behind her and sponsored them!

23. Also in June we spent the day at Food Basics, adding coins to shopping carts for shoppers.

24. As summer was in full swing, we headed to the Pembroke Waterfront and Marina and handed out free bottles of water to walkers and joggers passing by.

25. At the Esso station in Pembroke, we surprised people who were filling up with gas with a free car wash!

26. We popped in to the parking lots of some of our local businesses and handed out free air fresheners to drivers.

27. Tenants of our property on Heritage Drive in Petawawa, decided to donate their raised flower beds to the Petawawa Seniors Complex, contributing to a community garden. They even purchased the soil to be used.

28. We gave out Canada Day tattoos and stickers at the Downtown Pembroke Canada Day event.

29. Jeff Shand and Gayle Cayen gave away to free tickets to the Pembroke Midway.

30. Community Living donated paint to the "Pained Through Yoga" event in Petawawa.

31. The staff at Tim Hortons received air fresheners, donated by Community Living.

32. The July 17th Waterfront Movie Night had an extra feature - free freezies from Community Living to those in attendance.

33. People come to the Pembroke Splash Pad to cool down, and they got a double-dose of that when Community Living showed up with free freezies!

34. Community Living surprised Downtown Pembroke shoppers with one free hour of parking on July 20th.

35. CLUOV sponsored a Wall of Fame star at Festival Hall  Festival Hall Centre for the Performing Arts – be sure to check out our star in September once it’s installed! 

36. CLUOV purchased and participated in Eganville’s First Great Canadian Cheese Box Race, where proceeds went towards building an accessible fishing dock in Eganville. 

37. Kirby Adam brought water bottles to construction workers paving on Boundary Road in Pembroke on a hot day! 

38. CLUOV staff, Melvin Mittag and Michel Monet volunteered at the Eganville Farmer’s Market on August 10, 2018 to help vendors during National Farmer’s Market Week.

39. You might have spotted us volunteering at the Upper Ottawa River Race and Paddle Festival on Saturday, August 11 as we helped fold shirts, give out fruit and cheer on the paddlers! 

40. William Gorgerat surprised Dad’s Taxi drivers with windshield washer fluid!

41. Karen and Werner Brausewetter hosted a movie night in their apartment building’s common room for residents and provided snacks.

42. One of our board members and her daughter surprised CLUOV staff with free slushies on a hot summer day.

43. We volunteered at the Eganville Farmers’ Market during National Farmers’ Market Week.

44. We volunteered at the Upper Ottawa River Race and Paddle Festival.

45. Gayle Cayen donated cookies to staff and volunteers at Community Living through her business, Gayle’s Cakes & Cookies.

46. We collected non-perishable food items for the Salvation Army.

47. We donated Tide Pods to Laudromat Plus in Petawawa. (We attached a “Random Acts of Kindness” card to the Pods so people knew why they were free.)

48. We delivered water bottles and cookies to soccer teams at Riverside Park.

49. As part of a monthly community giveaway, we provided a free registration to one of our golfers in our annual golf tournament.

50. As part of our September community giveaway, we sponsored a foot of runway as part of Project Runway, the Pembroke & Area Airport’s campaign to repave the runway.

51. We prepared care packages to be provided to deployed members of the Canadian Armed Forces.

52. We brought water bottles to the Algonquin College Fall Orientation Games event that took place at Pembroke’s Riverside Park.

53. We sponsored  at team, Team Hoffman, in the Pembroke-Renfrew Kidney Walk.

54. We participated in Bernadette McCann’s “Stand-UP Against Violence” photo campaign.

55. We collected books, DVDs and CDs and then donated them to the Petawawa Public Library.

56. We collected books, DVDs and CDs and then donated them to the Pembroke Public Library.

57. We handed out free water bottles and freezies to the attendees of our 60h Anniversary event at the Pembroke & Area Airport.

58. We collected pop tabs for the March of Dimes.

59. We collected and then donated gently used dresses to the Ottawa Valley Cinderella Project.

60. We ordered a celebratory scroll from MPP John Yakabuski's office to honour the Upper Ottawa Valley Chamber of Commerce's 50th anniversary.

Community Living exists to help individuals with intellectual disabilities be included in the community. There is a belief that when people have an intellectual difference, that they are somehow less able to contribute in an employment role. Yet, the employers who have become involved with us have learned that intellectual differences are not an obstacle to valuable employment.

We have individuals who work full-time positions, part-time positions and casual or on-call positions. They work in the service industry, food and beverage, transportation, retail and municipal government. Here are some ideas of how you might employ someone who is connected to Community Living:

Administrative & Small Job Tasks
As an employer, there are many small jobs that are required at your workplace. These are jobs that match the abilities of individuals connected with Community Living. Some examples include:

• a coffee and mail run
• weekly or monthly filing or organizing
• deliveries (walking/cycling/driving)
• inventory counts and stock checks
• shredding and recycle packaging

Many of our employed clients get their start by doing a combination of administrative jobs (watering plants, mail runs, deliveries, stocking, etc.) before being moved into roles with more tasks and greater responsibilities.

Trades & Labour-Related Work
Several of our clients enjoy working with their hands or being "out of the office" for employment. Some of the jobs that individuals have been involved with in the trades and labour-related work include:

• automotive garage assistants (labeling, tool clean-up, assisting mechanics, etc.)
• horticultural work (planting, watering and general maintenance)
• transportation  yard work and pick-ups
• property maintenance
• retail work in hardware, automotive and other trades

Employment Examples

Josh Woermke has worked for Cassidy's Transfer & Storage for many years. He started there as a high school co-op student and the company hired him on after his co-op into a full-time position. Josh has his forklift license and does a variety of errands for the company. Officially, his title is "Jack of all Trades!" Josh has been with Cassidy's for 10 years and is one of two individuals from Community Living who are employed there.

Jeff Shand has worked at Fresco's Cafe Grill since 2000. His role with the busy restaurant has grown over the years to include: receiving, catering, scheduling and assisting with events. This is in addition to his full-time role of kitchen and food preparation.

William Shea works for RMI - Ryan's Maintenance. He was initially hired to sweep the floors and look after general clean-up and tool returns, but it wasn't long before some of the staff noticed that William had additional skills. He now completes oil changes, power-washes the equipment and re-organizes the tools for a more efficient workplace. In addition, he was put in charge of converting the tool chest to metric measurement organization.

Our Bee Successful Initiative

Bee Successful is an employment solutions agency for people with disabilities in our local region. We work with employers and employees to ensure a good fit for employment, whether casual, part-time or full-time positions.

Visit our website or follow our Facebook page for more information.

Contact Us:
Phone: 613-602-6572
contact@beesuccessful.ca

Our Vision

That all persons live in a state of dignity, share in all elements of living in the community and have the opportunity to participate effectively.

Community Living Upper Ottawa Valley envisions a society where all rights, both legal and human, are afforded every citizen without discrimination, and, where every person is supported in their efforts to become participating, respected members of society.

The fulfillment of this vision will have ensured that all people are welcomed and supported in their community:

• That all community services are available to every citizen;
• That people can aspire to and have the opportunity to work towards a career of their choice, real work for real pay, and fair recognition of accomplishment;
• That people have the opportunity to retire and enjoy the lifestyle and activities of their own choosing;
• That, as adults, people choose where, how and with whom they live;
• That children live in nurturing and supportive family-like environments and enjoy the benefits of family life;
• That children attend their regular neighbourhood school in age appropriate classes with their peers, from pre-school through to post-secondary;
• That educational programs are challenging and tailored to the individuals.

Because of the quality of our lives is so dependent upon how, when, where and with whom we are free to live, love, learn, work and spend our personal time, fulfillment of our community responsibilities will have ensured that people are free and have the necessary empowerment to enable them to:

• Enjoy, develop and maintain whatever relationships they find meaningful;
• Make choices/decisions in self-defined terms from a wide range of options;
• Receive appropriate support when desired.

Our Mission

To foster the development of welcoming communities through:

• Providing supports and services based on each person's uniqueness and self-determination so they may enjoy safe, secure, and rewarding lives;
• Enriching community life by developing community capacity and partnerships.
• Opportunities for stakeholders to learn and take leadership;
• Promoting and celebrating diversity through public education and promotion of inclusion and community living;
• Leadership in human rights advocacy; and
• Eliminating physical, attitudinal and societal barriers to full citizenship 

Our Values and Commitments

While moving towards accomplishing these areas, Community Living will adhere to these values. The organization's implementation strategies will look to augment funding sources and enhance partnerships and commitments:

1. Ensure the concepts "exploring options"  and "informed choice" are the basis for decision-making by individuals supported by CLUOV.
2. Reinforce a clear understanding that CLUOV will not support segregated initiatives and activities and ensure our focus is on individualization and inclusivity.
3. Investigate partnerships and collaborations with local and regional organizations as the first option for change. We believe together we are better!
4. Research and introduce new revenue streams including base funding, fees-for-service, grants and fundraising.

How often does the Board of Directors meet?

CLUOV’s Board of Directors normally meets nine times a year on the fourth Thursday of the month. Meetings take place from 5:30pm to 7:30pm. Dinner is provided.

What if I can’t make it to a Board Meeting?

Contact the CLUOV office prior to the meeting by phone or by e-mail to forward your regrets.

What is the term and how do I get elected?

Candidates are recruited and elected by the Board. Each Director shall be elected for a three-year term. All Directors shall be retired at the end of their term, but shall be eligible for re-election.

What if I no longer want to sit on the Board of Directors?

If an active Board Member wishes to resign, they can submit a written letter of resignation to the Board secretary.

Do I get paid to sit on the Board of Directors?

No. Our Board of Directors are made up of people who volunteer their time and efforts.

How old do I have to be to sit on the Board of Directors?

You must be at least 18 years old and a resident of Renfrew County.

Am I able to transfer my seat on the Board of Directors to another person?

Board of Director membership is not transferable

Who are the officers of the corporation?

The Board of Directors officers comprises of the board chair, vice-chair, treasurer, and secretary. No Director shall fill more than one officer position, except for the chair (as president).

I am a Community Living Worker. Can I be considered to sit on the Board of Directors?

No. A director cannot be an employee, family member, contractor, consultant or professional service provider to Community Living Upper Ottawa Valley.

I don’t know much about Community Living. What is expected of me if I were to sit on this Board?

The board chair and executive director provide an orientation to all new directors. This would include briefing materials such as: vision, mission and values; the Board governance manual and agency by-laws; quality assurance measures (QAM); CLUOV’s strategic plan and annual report and previous Board meeting minutes; etc.

Is there any preliminary work I must provide before becoming elected?

All elected Board members are required to provide a Criminal Reference Check, which includes the vulnerable sector screening.

What sub-committees are there that I can participate on?

Our sub-committees include: Quality Enhancement Committee and Community Development Committee.

Notre vision

Faire en sorte que toute personne vive dignement, participe à tous les aspects de la vie communautaire et profite de l’occasion d’y prendre part efficacement.

Community Living Upper Ottawa Valley/Integration Communautaire (CLUOV) aspire à une société offrant tous les droits à la fois légaux et humains à chaque citoyen sans discrimination et, au sein de laquelle chaque personne est soutenue et respectée dans ses efforts de participation à la société.

Réaliser cette vision garantira à chaque personne d’être accueillie et soutenue au sein de sa communauté :

• Que tous les services communautaires soient offerts à tous les citoyens
• Que chaque personne puisse aspirer à une carrière de son choix, à un emploi véritable contre une rémunération véritable et ait l’occasion d’y accéder et d’être reconnue à sa juste valeur pour ses réalisations.
• Que chaque personne ait la chance de prendre sa retraite et de profiter de la vie et de ses activités de préférence.
• Qu’en tant qu’adultes, les gens choisissent où, comment et avec qui ils veulent habités.
• Que les enfants vivent dans des foyers nourriciers et des milieux familiaux pour profiter du soutien et des bienfaits de la vie de famille.
• Que les enfants fréquentent leur école de quartier avec leurs pair du même âge en classe régulière de la maternelle au postsecondaire.
• Que les programmes d’enseignement soient stimulants et adaptés à la clientèle.

Puisque notre qualité de vie dépend de quand, comment, où et avec qui nous avons la liberté de vivre, d’aimer, d’étudier, de travailler et d’occuper nos loisirs, prendre nos responsabilités en tant que communauté permettra aux gens d’être suffisamment libres et autonomes pour pouvoir :

• Bénéficier, développer et entretenir des relations ayant un sens pour eux.
• Faire des choix et prendre des décisions qui leur conviennent à partir d’une multitude d’options.
• Recevoir le soutien nécessaire au besoin.

Notre mission

Favoriser l’épanouissement de communautés accueillantes en

• Fournissant des soutiens et services fondés sur le caractère unique et l’autodétermination de chaque personne pour qu’elle puisse jouir d’une vie sécuritaire et enrichissante.
• Enrichissant la vie communautaire en développant les capacités de la communauté et les partenariats.
• Créant des occasions permettant aux parties prenantes d’apprendre et d’entreprendre.
• Promouvant et en valorisant la diversité par le biais de l’éducation du public et la promotion de l’inclusion et du vivre ensemble.
• Prenant le parti de la défense des droits de la personne et en éliminant ce qui empêche physiquement, psychologiquement et socialement un individu d’être citoyen à part entière. 

Nos valeurs et notre engagement

Au fur et à mesure que ces éléments se réaliseront, la vie en société adoptera ces valeurs. Les stratégies de mise en œuvre de l’organisme viseront à accroître les sources de financement et à favoriser les partenariats et les engagements :

1. Veiller à ce que les concepts «options exploratoires» et «choix éclairés» soient les bases sur lesquelles repose la prise de décision de la part des personnes soutenues par la CLUOV.
2. Mettre l’emphase sur le fait que la CLUOV ne soutiendra aucune initiative ni aucune activité discriminatoire et qu’elle veillera plutôt à mettre l’accent sur l’autonomisation et l’inclusion.
3. Enquêter sur les partenariats et les collaborations auprès des organismes locaux et régionaux comme première option de changement. Nous croyons qu’ensemble nous sommes plus efficaces!
4. Rechercher et proposer de nouvelles sources de revenus, y compris le financement de base, les frais de service, les allocations et les collectes de fonds.

Our Association serves people in the following general Upper Ottawa Valley Communities: Deux Rivieres, Deep River, Petawawa, Eganville, Cobden, Lapasse, Rolphton, Chalk River, Pembroke, Beachburg, Westmeath and surrounding areas.

Apply For Services

Community Living Upper Ottawa Valley offers a wide variety of services and supports for people with a developmental disability and their families.

If you feel that you or someone in your family could benefit from our services, please contact Developmental Services Ontario who will assist you with eligibility and referrals.

To apply for services:

• Maintains an in-depth knowledge of each person supported and their required support/needs.
• Becomes familiar with how each person supported defines outcomes for themselves, understanding their preferences and priorities in order to tailor supports accordingly.
• Participates in planning meetings, contributing to the Individual Support Plan for people supported.
• Assists people supported to achieve identified goals as outlined in plans or otherwise established.
• Provides information that enables people supported to make informed decisions and choices.
• Identifies opportunities to improve supports and services.

Health, Wellness and Medication

• Facilitates and/or accompanies people supported to medical, dental, and other professional appointments as required, communicating any follow-up appointments with the appropriate co-workers when applicable.
• Provides public health information and assists each person supported in understanding their own health, medications, and medical conditions, reviewing information as necessary.
• Dispenses, records, and signs for the administration of medication to people supported as per the orders of a health professional, maintaining an understanding of the intended use, side effects and efficacy to help the person supported work towards the best possible health outcome.
• Supports people in the monitoring of their health, recognition of health changes, and communication of this information to health care professionals in a clinical and timely fashion, recognizing the need for emergency medical assessment/interventions.

Personal Care

• Provides personal care such as lifting, transferring, toileting, incontinent care/changing, bathing, grooming, dressing, and other personal hygiene practices in a safe, respectful and personalized fashion.
• Carries out household management duties required, such as laundry, dishes, cleaning, and tidying, to maintain a clean and safe environment both inside and outside the home.
• Facilitate or complete meal planning, preparation, feeding, and associated clean up as required, with strict adherence to safe food handling techniques.
• Assists, when necessary, with the creation of and adherence to budgets, management of personal finances, and achievement of financial goals.
• Provides transportation to people supported as required.

Wellbeing of People Supported

• Maintains and promotes a safe, enhancing environment for people supported, prioritizing their emotional and physical wellbeing, and contributing to their home and community enjoyment
• Understands and promotes the rights and responsibilities of people who receive support.
• Assists people to develop adaptive skills using positive, personalized approaches.
• Demonstrates an understanding of, and adherence to behavioral approaches and best practices outlined by the organization.
• Is knowledgeable of standards set by the organization in terms of POM, and ensures these are maintained or improved.
• Encourages self-expression, autonomy, and personal development among all people supported.
• Possesses a duty to disclose signs, symptoms and suspicions of abuse and neglect of individuals supported.
• Identifies and addresses any restrictive measures or practices and presents any information necessary for review of restrictions.

Social Integration and Community Involvement

• Assists people supported to establish non-paid, natural relationships resulting in increased social capital (ex: friends, family or volunteers).
• Supports the development and maintenance of social networks for people receiving services, promoting the involvement of friends, family, and other community members in their lives.
• Pursues resources available in the community and liaises with groups, employers, and members to promote participation of people supported in professional, recreational, and social activities.
• Facilitates the formation of relationships, development of skills, and involvement in activities.
• Offers community-based choices when facilitating activities for individuals supported.
• Assists in the creation and pursuit of diverse, meaningful, and personalized goals.

Other Responsibilities

• Remains knowledgeable of all personal needs, protocols, preferred and best practices, verbal and non-verbal communication techniques, and Individual Support Plans, implementing and adhering to all plans and protocols effectively and appropriately.
• Remains current and informed regarding organizational information, including emergency procedures.
• Demonstrates an effective use of technology.
• Demonstrates sound understanding and application of concepts related to NCI/CPI, participating in refresher training as required.
• Completes essential job duties in a thorough and detailed manner.

Additional responsibilities may be required of the CLW as operational needs change. Such additional needs will be discussed between employee and employer. Responsibilities outside the existing scope of the role will be negotiated.

Community Living Upper Ottawa Valley/Integration Communautaire offre une vaste gamme de services et de soutiens aux personnes ayant une déficience intellectuelle et à leur famille.

Si vous croyez que vous ou un membre de votre famille pourriez bénéficier de nos services, n’hésitez pas à communiquer avec Services de l’Ontario aux personnes ayant une déficience intellectuelle  pour du soutien à l’égard de l’admissibilité et de l’orientation.

Pour accéder à nos services :

Notre vision, mission et valeurs

Direct Support Professionals

Direct support professionals are our community living workers and supervisors.

The foundation of working with people who have an intellectual disability is a social services background and education. This could be a developmental service worker, social service worker, personal support worker, police foundations or another similar background.

Other training that is beneficial to this role includes First Aid, CPR, non-violent crisis intervention and medication delivery.

Important skills that accompany this job are strong social skills, empathy, compassion and communication skills. This is very much a personality-based job.

About our training

We offer extensive front line training. You are matched with a supervisor and are immediately part of a team that supports you from day one! We help you with your challenges and we celebrate your achievements. You are matched to the people we support to achieve the best outcomes for both of you.

Talk to us about our training and mentorship if you have questions – we’re happy to speak to you and explain how we do things.

Administration

Our organization includes a strong administrative team in the areas of finance, quality assurance, human resources, operations, managers and administrative assistance.

A background and experience in specific areas create the foundation for these roles. In addition, experience with Ontario government requirements and remittances and the Ontario Disability Support Program (ODSP) is helpful.

While these are not front line positions, they are equally personality-based roles. There is often interaction with people who have intellectual disabilities and their families and strong social skills will help you in these roles.

About our training

Our administration team has a strong structure in place to ensure that when new people join a department, they can transition into the roles with ease. We also welcome new ideas and new methods of achieving our goals, so we look forward to your input as you come to understand the role.

There are always people to help. Even our retirees have been available following their careers to provide advice and counsel when asked.

Professionnels du soutien direct

Les professionnels du soutien direct sont nos travailleurs et superviseurs de l'intégration communautaire.

Pour travailler avec des personnes ayant une déficience intellectuelle, il faut avoir une formation en services sociaux. Il peut s'agir d'un travailleur des services de développement, d'un travailleur des services sociaux, d'un travailleur de soutien personnel, des fondations de la police ou d'une autre formation similaire.

Les autres formations utiles à ce poste sont les suivantes : premiers soins, réanimation cardio-pulmonaire, intervention non violente en cas de crise et administration de médicaments.

Les compétences importantes qui accompagnent cet emploi sont de solides compétences sociales, de l'empathie, de la compassion et des aptitudes à la communication. Il s'agit d'un emploi très axé sur la personnalité.

Au sujet de notre formation

Nous offrons une formation approfondie en première ligne. Vous êtes jumelé à un superviseur et faites immédiatement partie d'une équipe qui vous soutient dès le premier jour ! Nous vous aidons à relever vos défis et nous célébrons vos réalisations. Vous êtes jumelé aux personnes que nous soutenons afin d'obtenir les meilleurs résultats pour vous deux.

N'hésitez pas à communiquer avec nous concernant la formation et le mentorat que nous offrons  - nous sommes heureux de vous expliquer comment nous travaillons.

Administration

Notre organisation comprend une solide équipe administrative dans les domaines des finances, de l'assurance qualité, des ressources humaines, des opérations, des gestionnaires et de l'assistance administrative.

Les antécédents et l'expérience dans des domaines spécifiques constituent la base de ces rôles. En outre, une expérience des exigences et des remises du gouvernement de l'Ontario et du Programme ontarien de soutien aux personnes handicapées (POSPH) est utile.

Bien qu'il ne s'agisse pas de postes de première ligne, ces rôles sont tout aussi axés sur la personnalité. Il y a souvent une interaction avec des personnes ayant une déficience intellectuelle et leur famille et de solides compétences sociales vous aideront dans ces rôles.

Au sujet de notre formation

Notre équipe administrative a mis en place une structure solide afin de s'assurer que lorsque de nouvelles personnes rejoignent un service, elles peuvent s'intégrer facilement dans les rôles. Nous accueillons aussi volontiers les nouvelles idées et les nouvelles méthodes pour atteindre nos objectifs. Nous attendons donc avec impatience vos idées.

Il y a toujours des gens pour nous aider! Même nos retraités ont été disponibles après leur carrière afin de partager leurs avis et leurs conseils.

Benefits and Incentives:

When you work at Community Living, you are part of a team of talented and dedicated employees who help make life better for people with intellectual disabilities. You’ll be challenged and rewarded and given opportunities to grow your career. We work hard and everyone has an important role to play.

How we have fun at work

The team dynamic at Community Living involves providing opportunities for staff to be engaged in their work and workplace. Here are some of the ways in which we do that:

• Quarterly staff meetings
• Staff giveaways and draws
• Social committee events and contests
• Annual staff appreciation and recognition
• Financial assistance for furthering your education
• Opportunities to join staff and community committees
• Flexible schedules

In addition to your salary

In addition to your salary or hourly wage, we have a great employee benefits program for full-time workers. This includes:

• OMERS pension plan
• Health benefits
• Job stability – you won’t be out of work in a month
• Paid mileage
• You are paid for going to events and doing fun stuff
• There are opportunities for more hours, even for contract employees

Bénéfices sociaux et incitations

Lorsque vous travaillez à Community Living, vous faites partie d'une équipe d'employés talentueux et dévoués qui contribuent à améliorer la vie des personnes ayant une déficience intellectuelle. Vous serez mis au défi et récompensé et vous aurez l'occasion de faire progresser votre carrière. Nous travaillons dur et chacun a un rôle important à jouer.

Comment nous nous amusons au travail

La dynamique d'équipe à Community Living consiste à offrir aux employés des occasions de s'engager dans leur travail et dans leur milieu de travail. Voici quelques-unes des façons dont nous nous y prenons :

•     Réunions trimestrielles du personnel
•     Tirages et cadeaux pour le personnel
•     Événements et concours du comité social
•     appréciation et reconnaissance annuelles du personnel
•     Aide financière pour la poursuite de vos études
•     Possibilité de participer à des comités du personnel et de la communauté
•     Des horaires flexibles

En plus de votre salaire ou de votre salaire horaire, nous avons un excellent programme d'avantages sociaux pour les employés à temps plein. Ce programme comprend:

•     régime de retraite OMERS
•     des prestations de santé
•     Stabilité de l'emploi - vous ne serez pas au chômage en un mois
•     Kilométrage payé
•     Vous êtes payé pour aller à des événements et faire des activitées intéressantes
•     Il est possible de travailler des heures additionnelles, même pour les employés contractuels.

CLUOV works with the Eastern Region, Developmental Service Office and can share this application for service process.

MAIL

894 Pembroke Street West, Box 1030,
Pembroke, Ontario K8A 6Y6

PHONE | FAX

Phone: 613-735-0659
Fax: 613-735-1373

EMAIL | WEBSITE

info@cluov.ca
www.communitylivingupperottawavalley.ca

VISIT US ON FACEBOOK!

Do you have a Concern?

CLUOV staff place a high value on working effectively and cooperatively with you. We want to hear any questions, concerns and objections you may have about your involvement with us. Please download our brochure or complaint policy for additional information.

What do I do when I am unhappy about something having to do with services?    
You are welcome to speak directly to the staff about what is concerning you and staff wil address the problem promptly. The staff person may need to speak to other members of their team and/or to their supervisor in order to resolve the problem.

What do I do if I am not comfortable speaking to the staff members involved?
If you do not feel comfortable speaking to the staff involved, or if you did speak to the staff involved, but feel that the problem was not resolved, you may speak directly to a Service Coordinator:  613-735-0659.

How will the Service Coordinator help?  
The Service Coordinator will work with you to resolve the problem as quickly as possible.

What do I do if I am unhappy with the outcome of my discussions with the Service Coordinator?   
You have the right to speak directly to the Executive Director: 613-735-0659 ext.104

What do I do if I am unhappy with the outcome of the meeting with the Executive Director?     
You may appeal the decision, in writing, to the Board of Directors. Your written appeal should include all information and decisions to date. The Chair of the Board will advise you and the Executive Director of the decision of the Board of Directors. Letters to the Board of Directors should be addressed to the President, c/o of the Executive Director at our address.

• You make a difference in someone’s life everyday
• Every day is different; there is a lot of diversity in your day
• We help people live with dignity
• There are lots of accomplishments with seeing people reach their goals
• We work in teams so there is a lot of support and mentorship from other staff members
• Your contribution is appreciated; you feel valued
• You are in control of your career
• We get to do a lot of fun activities!
• There is no dress code or uniforms.

“I was blown away by the level of support from supervisor to team lead; everyone is awesome!”

We really are a team at Community Living! We build strength by working together and sharing experiences and opportunities. This is how our employees describe the team environment:

• It’s a positive team environment – you’ll be supported
• Everyone is committed to helping each other
• There is a lot of training here
• Your co-workers are the biggest asset
• Mentoring is ongoing; your team answers texts even when they’re off work
• There is a real sense of community in the organization; we are one giant team
• I was blown away by the level of support from supervisor to team lead; everyone is awesome!

“You feel really good at the end of every day.”

There are some parts of this job that make working here a little different than a typical workplace.

• You’re not stuck in the same spot everyday – there’s a lot of freedom
• You’re not always in crisis mode as can be the case in other social service types of employment
• Staff are always motivating each other to do better and think outside the box
• This is not a boring job!
• It’s fun to talk about your day
• Your day is an open book; one day I put together a BBQ and fought for someone to have citizenship
• Many things that we do transfer to other parts of our lives, which is so valuable when you need those skills
• Small things often make a big difference
• You can do this job how you want to do it; you’re not restricted to only doing things a certain way – there are many ways to be creative
• A lot of times your work is doing something you personally love to do

Watch this short film where we meet three LifeShare families living in Ontario and hear their stories. Like so many LifeShare participants, these families have created a unique bond between the home sharer and home provider. Through LifeShare, families and individuals across Ontario are “home providers” who offer a safe and nurturing environment for adults with developmental disabilities (“home sharers”).

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Real Stories 1- Lucas, Barbara, Alayna and Nathan

Lucas is a 21-year-old with Down Syndrome and a heart condition, who lives with Barbara, her daughter Alayna and her son Nathan. Before arriving at Barbara’s house, Lucas lived with his natural family and continues to see them regularly.

Since moving in with Barbara and her family, Lucas’ natural enthusiasm for life and love of people has flourished. Lucas and Nathan have formed a brotherly bond and like to deepen their connection at the local coffee shop.

“I hardly remember what it’s like for him not to live here.” – Alayna

Lucas recently graduated from high school and proudly received the Citizenship Award for community service. Now that he’s graduated, he’s focusing on getting a part-time job, assists with coaching a local track and field team and hanging out with friends.

“Lucas has become an important part of our family. This has been such a worthwhile experience and had such a positive effect on us all!”

– Barbara

Real Stories 2 – Karen, Dave and Leanne

Karen is 54 and has lived with Dave and Leanne since 2014 and couldn’t imagine living anywhere else.

Before moving in with Dave and Leanne, Karen lived in a group home with several housemates. She told her developmental services agency that she wanted to live with a family that shared her common interests and values.

Living with Dave and Leanne has brought music into Karen’s life. Dave is an accomplished guitarist, and he and Karen will often play blues and rock music together, putting on a great show for Leanne. The trio also go out to community pubs to enjoy live music with friends.

Leanne works full time at a local service agency and Karen is part of an employment collaborative that prepares and packages meals for seniors. The ladies enjoy singing on their morning commute to work.

All of this has helped Karen come out of her shell and feel much more comfortable in her skin. People closest to her have noticed a real change in her.

Together, they are looking forward to a road trip to Florida, the beach, and a visit to Disney World.

“I don’t think you have to be a pro. You just have to be a human being with a heart.”

– Dave

Real Stories 3 – Jacob, Erica and Scott

Jacob is 21 years old and experiences autism. Growing up, he lived with his foster family and his natural mother, who continues to be an important part of his life. Two years ago, ready for the next step in his life, he joined LifeShare and was matched with Erica and Scott, a young couple in their 20s with no children. Scott manages quality control for a hydraulics company. Erica, who is part Ojibway, shares her culture and traditions with Jacob through drumming and smudging ceremonies which he finds soothing.

As a trio, they like to go bass fishing, RV’ing (across and out of province) and enjoy dancing at concerts; anything from folk to rap to rock. All three are also quite active in their community, participating in the stream clean up with the Ontario Steelheaders, and Grand River Clean Up. They love animals, and have a Great Dane, a cat, and a Vietnamese potbellied pig, who are important members of the family.

Jacob loves school and is looking forward to graduating from high school. He hopes to get a job, ideally something that involves animals, fishing, or music, and dreams of travelling within Canada and beyond. Erica and Scott have seen a tremendous change in Jacob.

“He’s part of our family.”

– Erica and Scott

Real Stories 4 – Brent and Kathy

After growing up with his mom, Brent, 42, lived on his own in an apartment but sometimes found it a bit lonely and isolating. He now lives with Kathy who is an experienced home provider. Brent is her fourth home sharer in 20 years.

As an active leader in her community, Kathy volunteers at a homeless shelter, helps women who are incarcerated, and works with other community agencies. With Kathy, Brent can remain independent while enjoying a sense of belonging and a genuine friendship. Together, they like to play bingo at the local lodge and spend quality time with Kathy’s adult children who, with Kathy and Brent, make up a close-knit family.

Brent also does many activities on his own, socializing with friends, riding his bicycle to visit his mom, taking karate lessons, and going fishing with his brother, Randy. He is currently exploring potential courses to expand his skills with the goal of finding employment within the hospitality industry.

“It’s heart first…home second.”

– Kathy

More Information

If you’d like more information about sharing your life with someone, contact Stephanie Moss by email smoss@cluov.ca or call 613-735-0659.