Community Living Upper Ottawa Valley894 Pembroke Street West
Pembroke, Ontario K8A 5P8
Phone: 613-735-0659
Fax: 613-735-1373


Accredited With Distinction

In June 2016, Community Living Upper Ottawa Valley (CLUOV) was awarded the four-year Person-Centered Excellence Accreditation, With Distinction from The Council on Quality and Leadership (CQL). This award confirms that the organization shares CQL’s vision for person-centered solutions to improve the quality of life for people receiving supports and services. 

This is the third accreditation CLUOV has undergone and each time it has stimulated the organization in striving to provide better supports and education to enhance the lives for the people it supports and the community as a whole.

“This accreditation confirms that the services being provided meet with the high quality, high standards and high expectations expected by the agency," said Debbie Cavers, lead reviewer for the accreditation process. "This is as high an accreditation as you can get.”

The CQL Accreditation involved a rigorous process to review and improve services and supports at Community Living. The local agency's efforts were focused on empowering the people who receive support from their organization to make choices in how they live their lives: where they work, where they live, how they create a community. 

Community Living Upper Ottawa Valley has been awarded CQL accreditation as a result of demonstrating proficiency in the following areas:

  • Basic Assurances ( ensuring fundamental safeguards related to health, safety and human security)
  • Personal Outcome Measures (supporting and empowering people to achieve their goals and dreams)
  • Person-Centered Excellence (demonstrating organizational commitment to continued enhancement of systems directly related to person-centered services)

 “CQL is extremely proud of Community Living Upper Ottawa Valley for achieving Person-Centered Accreditation, With Distinction," said Cathy Ficker Terrill, President and CEO of CQ. "Their commitment to quality sets them in an elite group of support providers.”

For more than 40 years CQL has been a leader in raising the bar for human service organizations and systems to continuously define, measure and improve the quality of life of all people. Organizations that are awarded accreditation by CQL meet a stringent set of criteria and demonstrate an on-going commitment to person-centered excellence.