Community Living Upper Ottawa Valley894 Pembroke Street West
Pembroke, Ontario K8A 5P8
Phone: 613-735-0659
Fax: 613-735-1373

Training is a big part of what we do here

Direct Support Professionals

Direct support professionals are our community living workers and supervisors.

The foundation of working with people who have an intellectual disability is a social services background and education. This could be a developmental service worker, social service worker, personal support worker, police foundations or another similar background.

Other training that is beneficial to this role includes First Aid, CPR, non-violent crisis intervention and medication delivery.

Important skills that accompany this job are strong social skills, empathy, compassion and communication skills. This is very much a personality-based job.

About our training

We offer extensive front line training. You are matched with a supervisor and are immediately part of a team that supports you from day one! We help you with your challenges and we celebrate your achievements. You are matched to the people we support to achieve the best outcomes for both of you.

Talk to us about our training and mentorship if you have questions – we’re happy to speak to you and explain how we do things.


Our organization includes a strong administrative team in the areas of finance, quality assurance, human resources, operations, managers and administrative assistance.

A background and experience in specific areas create the foundation for these roles. In addition, experience with Ontario government requirements and remittances and the Ontario Disability Support Program (ODSP) is helpful.

While these are not front line positions, they are equally personality-based roles. There is often interaction with people who have intellectual disabilities and their families and strong social skills will help you in these roles.

About our training

Our administration team has a strong structure in place to ensure that when new people join a department, they can transition into the roles with ease. We also welcome new ideas and new methods of achieving our goals, so we look forward to your input as you come to understand the role.

There are always people to help. Even our retirees have been available following their careers to provide advice and counsel when asked.